Frequently Asked Questions
What is FILABOX?
Filabox is a monthly subscription box for 3D printer filament. Every month we automatically ship you a box with 3D filaments based on your subscription package. Purchasing filament through a Filabox subscription gives you one of the lowest prices per spool compared to other online retailers.
What's included in the Filabox?
You will receive filament spools based on your selection of quantity, material and diameter combinations at time of purchase. We give you the flexibility of configuring the material and diameter based on your needs or simply leaving it up to us to surprise you. The colors however, will be randomly selected each month.
Weight variant options:
1KG = 1x Full 1KG Spool.
2KG = 2x Full 1KG Spools.
4KG = 4x Full 1KG Spools.
8KG = 8x Full 1KG Spools.
1 Sample = 1x Coil of filament; 1.75mm diameter will be aprox. 16 meters long. 2.85mm diameter will be aprox. 6 meters long.
1 Specialty Spool = 1x Full Spool of a specialty or exotic material. Net weight will vary by material/manufacturer.
Material variant options:
Surprise me! = We will choose a random material and color for your Filabox.
PLA Only = We will ship you PLA material only in your Filabox. Color/s will be random.
ABS Only = We will ship you ABS material only in your Filabox. Color/s will be random.
PETG Only = We will ship you PETG material only in your Filabox. Color/s will be random.
PLA and/or ABS Only = We will ship you either PLA or ABS (NO PETG) or a combination of both in your Filabox. Color/s will be random.
PLA and/or PETG Only = We will ship you either PLA or PETG (NO ABS) or a combination of both in your Filabox. Color/s will be random.
ABS and/or PETG Only = We will ship you either ABS or PETG (NO PLA) or a combination of both in your Filabox. Color/s will be random.
Specialty / Exotic = We will ship you a specialty or exotic material from a variety of different manufacturers; Flexible, Polycarbonate, Nylon, Wood, Metal, Stone, High Strength PLA, Carbon Fiber and more. Even new, experimental and unreleased materials! Basically anything from the Filaments.ca arsenal that is not just a standard PLA, ABS or PETG.
Diameter variant options:
1.75mm Only = All filament in your Filabox will be in the 1.75mm diameter.
2.85mm Only = All filament in your Filabox will be in the 2.85mm diameter.
1.75mm and/or 2.85mm = The filament in your Filabox will be either in the 1.75mm diameter or in the 2.85mm diameter, or a combination of both.
Can I choose the colors I want?
Colors are chosen randomly based on the availability for your specific subscription configuration.
When is the box shipped?
Filaboxes are shipped approximately 3-5 days following your monthly subscription charge date.
Can I modify my subscription?
Yes. When you login to your online account you will be able to modify and reconfigure many of your subscription options. The changes will take effect on your next shipment.
How do I access and manage my subscription account online?
Your online account gives you full control over your subscription. To access & manage your subscription account online, please follow the link that was sent to you by email when you first purchased your subscription. For security purposes, this is the only way to access your account online.
In addition to basic information like changing your address and billing information, your online account give you true flexibility by modifying many unique subscription options:
Where is the box shipped from?
Filaboxes are shipped from our warehouse in Mississauga, Ontario, Canada.
Where do you ship to?
Filaboxes are currently shipped to Canada and USA (48 contiguous states) only. Shipping Filaboxes to other countries is possible with additional shipping charges. Please contact us for details.
What about shipping charges?
Filabox prices exclude shipping. Shipping and taxes are calculated automatically on the checkout page based on your chosen subscription configuration.
When will I be charged?
The monthly anniversary of your subscription will be on same day of the month as when you initially subscribed unless otherwise indicated or chosen.
Can I cancel my subscription?
Yes. you may cancel anytime directly from your online account.
What brand of filament is the Filabox made up of?
Filaboxes are mostly comprised of Canadian "Filaments.ca" brand filament. Other brands may be included as part of the "specialty/exotic" option and as part of promotions.